Ziwo Agent

Features Ziwo Agent

Explore a ZIWO Android Mobile App and it’s exceptional features.
This App will provide agents with a remarkable array of features designed to revolutionize your business, delivering a multiple of benefits that will skyrocket your growth and leave your competition in the dust.-Deliver customers with personalized support by viewing a customers contact history and details before jumping on a call.-Transfer your call to a queue or to an agent after you answer an inbound call or make an outbound call.-Make conference calls in which you’ll be able to talk to 5 or more people at the same time.-An active link to the call recordings will show up, also you can find the call recording attached on the CDR.-Receive and view all incoming calls smoothly with a mobile pop-up showcasing all incoming calls within your account.-Call history and voice recordings to get integrated immediately into the CDR for better traceability.-The smart dialer allows agents to make outbound calls to any phone number.
All you need is to choose the country and dial the number directly.-Search within contacts easily.-Create new contact smoothly by entering the contacts first name, last name, email, and phone number.-Add notes to your client profiles to keep track of their preferences.-Change Your Status so the team can also view your status (Available, Meeting, On Break,), so they always have the current system status at their fingertips.